Libby Card Verification and PIN

With the recent Libby updates, we've been hearing that patrons have encountered a card verification issue when trying to borrow or place items on hold from partner libraries. When attempting to borrow from these partners, Libby will ask to verify your card but fails to do so, creating a loop that continuously prompts for verification. To fix this issue, follow the steps below to enable or re-enable your card with these partner libraries.

Additionally, Libby will now prompt patrons for their 4-digit PIN when logging in. By default, we set your PIN to the last 4-digits of the telephone number used when creating your account.

Step 1:

• Click on the center "Home" icon at the bottom of the screen.

• Click the library card icon under "Your Libraries."

Step 2:

• Click the button with 3 dots on the library card.

Step 3:

• Click Partner Libraries.

Step 4:

• Click "Enable" next to each partner library.

• Any partner library that is already enabled will only show a "Remove" option.

• Partner libraries that will not verify your card will need to be removed and re-enabled.